When the difficult times comes, you want to give a best comfort and care to your loved ones. And in this time is very hard to make a choice who to go with and have a peace of mind that your loved ones are in a good hands. I’ve made a huge mistake, chose and agency that owned by a friend of a friend who I know, and had a nightmare for 5 full days ( the only easy part was a sign up), other than that, I felt that for them my Mom is a “piece” to make money with. Thankfully, I’ve been referred to Alexandra ( at that time I didn’t even knew the name of the agency). From the first conversation with her that took an hour and she wanted to know everything about my mom, her situation and about our family, I felt very comfortable, I felt that she cares about people who gets under her care. I’ve decided to make a transfer from the “nightmare agency “ to her. And it’s been the best decision I’ve made. Transfer was very smooth and easy , she answered every phone call and text, was concerned about every single detail. When the transfer was completed, I had nurse coming to the house within an hour. He spent a good 40 min with me and mom, making sure he didn’t miss anything about her health and condition. Next day, I had everyone on my mom team calling me, and with every single person I came in contact with, it was very easy to communicate, I felt warmth and compassion. Every question and concern I had was addressed. I called Alexandra and told her that, and thank her for having such an incredible team. And I came into a peace myself, feeling that I don’t have to frustrated anymore with getting help, and can concentrate on spending my time with mom. 🙏🏻🙏🏻🙏🏻 I’m a business owner my self working directly with clients, and always believing that yes we are in business to make a living, but your client or patient come first. And that is what I’m experiencing so far with Alexandra and her team.